FREQUENTLY ASKED
QUESTIONS
Find answers about your order, our apparel, and Willpower Athletes.
ORDERS
How can I get help with my order?
Contact us with your order number and the email address used at checkout so we can look into your question.
Can I change or cancel an order?
Contact us as soon as possible with your order number and the change you need. We will check whether it is still possible to update your order.
What if an item is missing or incorrect?
Send us your order number and a description of the issue through our contact form. Include the name of the missing or incorrect item.
SHIPPING & DELIVERY
Where can I find shipping options?
Available shipping options and costs will be shown at checkout before you place your order.
How do I check on a delivery?
If you have received a shipping confirmation, check it for tracking details. If you need help with your delivery, contact us with your order number.
What if I entered the wrong delivery address?
Contact us as soon as you notice the mistake. We will check whether the delivery address can still be changed.
RETURNS & EXCHANGES
How do I ask about a return or exchange?
Contact us with your order number, the item you would like to return or exchange, and the reason. We can help you understand the next steps and applicable policy.
What should I do if my item arrives damaged?
Please contact us with your order number and a description of the damage. Keep the item and its packaging while we review the issue.
PRODUCT & CARE
How do I choose a size?
Check the size information on the product page before ordering. If you are unsure about the fit, contact us with the product name and your sizing question.
How should I care for my apparel?
Follow the care label on your garment. Care instructions can vary by fabric and print, so check the label before washing or drying.
Will every product come in the same colors?
Color options vary by product. Check the individual product page for the available colors and sizes.
ABOUT THE BRAND
What is GRIND MODE?
GRIND MODE is a signature collection within Willpower Athletes. It brings a distinct design to the apparel, inspired by the discipline and preparation behind an athlete’s progress.
Is ALWAYS IN MOTION. a separate collection?
ALWAYS IN MOTION. is the official Willpower Athletes slogan. It represents the brand across its collections.
Who founded Willpower Athletes?
Willpower Athletes was founded by Dr. William J. Triplett, a retired U.S. Navy Hospital Corpsman. Read our story.
How can I get in touch about a partnership?
Use our contact form and select Partnerships. Tell us about yourself and what you have in mind.
STILL NEED A HAND?
Send us a message. We’re here to help.